Refund and Returns Policy for GupSups.com
Effective Date: [As soon as the Visitor visits the site]
At GupSups.com, we aim to provide a seamless and enjoyable experience for our users. This Refund and Returns Policy outlines our practices regarding refunds and returns for any promotional materials sold on our platform.
1. Digital Content and Services
GupSups.com primarily provides free and engaging humor and gossip content. However, in cases where premium digital content, ad-free subscriptions, or other services are sold:
- Refunds for Digital Content: Due to the nature of digital products, all sales of premium digital content or subscriptions are final and non-refundable.
- Errors in Billing: If you encounter an issue with your purchase, such as duplicate billing, contact us within 7 days at [connect@gupsups.com] to request a review.
2. Promotional Materials
We may sell merchandise, such as branded apparel, mugs, or other promotional items. The following refund and return policies apply:
a. Eligibility for Returns
- Items must be unused, in their original packaging, and returned within 15 days of delivery.
- Proof of purchase (receipt or order confirmation) is required.
b. Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized products.
- Items purchased during clearance or final sales.
- Damaged items caused by misuse or neglect.
c. Refunds for Returns
- Refunds are processed within 7-10 business days after the returned item is inspected and approved.
- Refunds will be issued to the original payment method.
d. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
- If an exchange is requested due to an error on our part, we will cover shipping costs for the replacement.
3. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item:
- Contact us at [Insert Email Address] within 5 days of receiving the item.
- Include a photo of the damaged or incorrect item for faster resolution.
- We will replace the item or issue a refund at no additional cost.
4. Cancellations
- Orders for promotional materials can be canceled within 24 hours of purchase if they haven’t been shipped.
- After 24 hours or if the order has been shipped, cancellations are not possible.
5. Ad Services and Refunds
GupSups.com partners with ad networks to display advertisements. Refunds for advertisements purchased directly from us (e.g., sponsored posts or banner ads) are handled as follows:
- Cancellation: Ad campaigns can be canceled within 48 hours of purchase for a full refund if the campaign has not started.
- Pro-Rated Refunds: If the campaign is paused or terminated after starting, a pro-rated refund may be issued based on unused ad impressions or clicks.
6. How to Request a Refund or Return
To request a refund, return, or resolve any issues, contact us at:
- Email: [Insert Email Address]
- Subject Line: Refund/Return Request – Order #[Insert Order Number]
- Provide a description of the issue and include any necessary documentation (e.g., receipts, photos).
7. Changes to This Policy
We may update this policy as needed to reflect changes in our offerings. Any updates will be posted on this page with the revised effective date.
8. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at:
Email: connect@gupsups.com
Thank you for choosing GupSups.com for your humor, gossip, and merchandise needs!
